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  1. Image description

    Product One

    Color: Black, Size: M

    $49.00

  2. Image description

    Product Two

    Color: Black, Size: M

    $49.00

Return & Exchange Policy

Your satisfaction matters to us.

At Kotaai, we carefully inspect every product before shipping. However, if you receive a damaged or incorrect item, we are here to help.

Return Policy

  • Returns only for damaged, defective, or wrong products
  • Product must be unused and unwashed
  • Original condition with tags intact
  • Request within 48 hours of delivery
  • Ship back within approved timeline

Exchange Policy

  • Available for size issues or incorrect items
  • Request within 48 hours
  • Unused & original packaging required
  • Subject to availability

Non-Returnable Items

  • Customized / stitched products
  • Sale or discounted items
  • Products damaged due to improper use

Refunds

After receiving and inspecting your return, we will notify you of approval or rejection.

Approved refunds are processed to the original payment method within 5–7 working days.

How to Request a Return or Exchange

1 Share Order Number
2 Send Product Images
3 Get Approval
4 Ship Product
Note: Color variations may occur due to lighting and screen resolution. Such variations are not considered defects.