1. Introduction

Kotaai (“we,” “our,” “us”) is committed to protecting your privacy and your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Website.

2. Information We Collect

We may collect personal information that you provide directly, including:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (via third-party processors)
• Order history

We may also collect non-personal information automatically through cookies, web analytics, and tracking technologies when you visit the Website.

3. How We Use Your Information

• Process and fulfill your orders
• Communicate with you (order updates, support)
• Improve our Website and services
• Personalize user experience
• Send marketing communications (with consent)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve Website functionality, analyze usage, and tailor content. You can control cookies via your browser settings.

5. Disclosure of Information

We may share your information with:

• Service providers (payment processors, shipping partners)
• Legal authorities when required by law
• Affiliates or business partners for marketing purposes (with consent)

6. Third-Party Services

Third-party tools (such as analytics services or payment gateways) may collect information used to track performance. We recommend reviewing their privacy policies.

7. Data Security

We implement reasonable security measures to protect your data. However, no method of transmission or storage is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access or update your personal information
• Request deletion or correction
• Opt out of marketing communications

9. Retention of Data

We retain personal information only as long as necessary to provide the Website and comply with legal obligations.

10. Children’s Privacy

Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to Policy

We may update this Privacy Policy occasionally. Changes are effective when posted on the Website.

12. Contact Us

For any privacy-related questions or to exercise your rights, contact us at:

Email: info@kotaai.in
Phone: (+91) 7290012474